Company Response Review Report Review
Bait and Switch

Dallas Submitted this review about New Way Moving Services
Review made Live: 6/7/2013 2:15:00 PM
Paid 808.00 for car transport with a $150.00 deposit. Called many time and said they are looking for a driver. Talked with dispatch on 6-5-13 and said my car would be picked up on 6-7-13 and I would receive a call from the driver on 6-6-13. Driver never called. Called dispatch on 6-6-13 and was informed that there is a additional $100.00 cost. I found out thru another company that they had my car listed on the transport board that all brokers use and drivers and my car was listed for $750.00.

FL - oviedo, 32765
(Orlando - Kissimmee - Sanford)
map
route map NM - rio rancho, 87144
(Albuquerque)
map
(1) 2007 mercedes-benz clk-class (Car)
$750 cod (Cash/Certified)
1782 mi ($0.42/mi)
Order ID: 685331 New Way Moving Services
P: 866-562-2051 ext 102
F: 954-323-2490
M-F 9-9 EST
Rating: 97.3%%, recv'd: 1129, member: 09/07 ASAP

Posted:
06/04/13

Here is a copy of my email to them:

So lets do the math here. My price is $808.00. I gave you a $150.00 deposit which leaves a balance of $658.00 My car on the board at $750.00 which is $108.00 more than it should be so when you say it's going to cost me another $100.00 you are doing a bait and switch.

I would stay clear of these people. I should have read the reviews more carefully as other have had the same problem with the bait and switch tactics. They lie to suit there means
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
New Mexico
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
P685331
Quote or Order Cost:
$808

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 7/5/2013 10:27:00 AM
The customer had asked us to match a quote he got from another company, we had explained him that we will contact him with all offers from carriers. He had signed a contract which he agreed to accept offers and he knows that the price was lowered. unfortunately at this case the customer was notified ahead with all the information and agreed for that, he is using here his own word to cover himself but this is NOT the complete truth.