Review Report Review
Scam

Bob DiSalvatore Submitted this review about Neptune Auto Transport
Review made Live: 2/7/2024 2:37:00 PM
DO NOT USE THIS COMPANY! It is a bait and switch scam. In September of 2023 I contacted this company for a transport from Massachusetts to Tampa are. I thought I did my homework and this company got a good rating on numerous sites. I spoke to Harry who gave me a quote of $700 this included his $100 fee that I was told would never go up. I signed the contract. Harry told me not to worry as there were thousands of trucks and this was a popular route. I was told that Harry would check in with me and then finalize the contract a few days before the trip. This made me a little nervous as that would be cutting it close but he assured me that this was the norm. Harry checked in with me once a months to tell me all was good and that there were plenty of trucks on my route. 3 days before the trip Harry said that he was having problems booking my trip he stated that all the trucks wanted more money. Keep in mind Harry stayed at the beginning my fee amount was based on thousands of trucks making this same trip at these exact dates in the past. His company could predict the fee. I was getting nervous. I had my flight the day after the car pickup. Harry contacted me again 2 days before the trip and he stated that the price was now $1400. Double the fee and that his fee was now $300. He apologized and said he did the best he could. I felt scammed! I was stuck and had no choice but to pay the fee. This was clearly a bait and switch scam! But I had no choice and payed. I will never use this company again and I advise no else to. They make you wait till the very end and know you have no choice but to pay their fees. Run away from this company.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
700
Quote or Order Cost:
$1400