Review Report Review
No pickup/Terrible Customer Service

Eric Kelley Submitted this review about Navi Auto Transport
Review made Live: 8/5/2026 7:52:00 PM
booked a Los Angeles-New York shipment of my automobile on May 18, 2026. They confirmed that they would pick up my vehicle between May 27-29. On May 25, Navi called with a pickup date of May 26, outside the pickup window. I declined because I was unable to accommodate the pickup outside the agreed-upon window. From May 26th until May 28, I called, or tried to call, Navi 2-3 times a day to try and confirm a pickup of my vehicle. When I was able to speak to a Navi agent, which was rare, hold times exceeded 15 minutes. The rest of the times I called, I was unable to connect to an agent. In desperation. - I am moving from Los Angeles to New York on May 30 and Navi was aware of this - I booked the shipping of my vehicle through Montway, a very reputable shipping company that I have used in the past. In short, if customer service or getting your vehicle actually picked up is a priority for you, avoid Navi at all costs.
Shipment Details
Origin State:
Pickup:
Not Provided
Destination State:
Delivery:
Not Provided
Customer Service
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Knowlegeable:
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Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0