Administrative incompetence

Randy Farrel Submitted this review about Navi Auto Transport
Review made Live: 11/4/2025 3:48:00 AM
The broker neglected to inform the carrier that the destination address was a remote military base requiring specific entry paperwork and prior clearance. This oversight caused the car to be held up at the gate for eight hours, requiring me to frantically coordinate paperwork from afar. Pure administrative incompetence.