Company Response Review Report Review
Don't USE THESE GUYS! No CUSTOMER SERVICE, No returned DEPOSIT!

Eric B. Submitted this review about Nationwide Transport Services
Review made Live: 2/28/2014 12:31:00 PM
I contacted these guys ( Nationwide Transport and Mark Craven) after waiting over 10 days for Goodfellas Transport to pick up my car in a' Pennsylvania to California' haul. After about 5 days I recieved an email, not a call, that they had to assign a 'new carrier' and they would pick up in 3-4 more days and deliver in 7-9 days. I got on the phone and located All American Transport and they picked up my car that very same day (had a truck in the area) and delivered it in 4 days (Having 2 drivers). I called and emailed Mark to advise him that I had booked another company over 10 days ago. I have now called 3 times and he has still not refunded my DEPOSIT! He told me that he has sent 2 emails to the department that issues these and this is NOT something he controls.

Up date- They will not return my deposit. I have had to file a Fraud Claim with my Bank!

Eric,
I left you a message. I apologize for the delay in getting the refund back to you.. Mark Did submit this back on Feb 7th so he did do his part to ensure you got your refund. We are not in business to take money from people and not provide a service. So I sincerely apologize this went the way that it did and I would hope that you consider using us in the future should you have any other shipping services needed.



Regards,

Jason Foltz
Nationwide Transport Services, LLC
Direct- 954.603.2322

Card Refund Approved 2164830752
559765 eric bernardy 4...8061 2/14/2014
3:12:27 PM (75.00)



Eric - Credit given today as per note above - will take 2-3 business days to appear on your card. This delay was my mistake. Would blame it on the weather but that is not your problem. Sorry, Don

Regards,
Don Foltz
Nationwide Transport Services, LLC
5630 Limaburg Rd. Unit C
Burlington KY, 41005
Telephone - 859-446-7783
Toll Free - 877-278-3135 Ext. 714
Fax - 888-280-2555


As of 2/17/2014, I still have NOT had my deposit returned
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Just myself
Quote or Order Cost:
$1050

Company Response
Jason Foltz from Nationwide Transport Services Submitted this response.
Response Date: 4/9/2014 3:46:00 PM
Customer was refunded within 7 days of requesting a refund. Companies normally ask for 7-10 days to see your refund. Below is proof of the refund: Transaction Detail Charge Again: (Auth | Sale) | Back Print Receipt | E-Mail Receipt Merchant: Nationwide Transport Services - (Fort Lauderdale , FL) Date/Time: 02/14/2014 3:12:27 PM EST Transaction ID: 2164830752 Transaction Type: Card Settle Status: Complete Credit Card Information CC Type: Visa CC Number: 425907******8061 Show all transactions with this Credit Card Number CC Expiration: 08/16 Auth. Code: 014636 AVS Status: CVV Status: Processor: Primary Merchant Account Currency: USD Billing Information eric bernardy 28161 Laura La Plaenta Dr Agoura Hills CA, 91301 US Shipping Information US Order Information Order ID: 559765 Description: markcraven Transaction History Type Status Transaction Time Amount Card Refund Success 02/14/2014 3:12:27 PM EST -75.00 APPROVED Virtual Terminal [jfoltz33189@ Card Settle Success 02/14/2014 6:06:48 PM EST -75.00 CLOSE___1863.00 Internal [jfoltz33189@