INCREDIBLY Disappointed! Do yourself a favor and avoid this company! The date promised and the price quoted is meaningless! Over a dozen times between May 19 and July 27, Nationwide Transport Services LLC salesperson, Edwin Ortiz assured me that we were on schedule for a July 27th pick up at the price of $950. Monday the 27th came and went with stories of trucks on the way and drivers who would be calling. Tuesday and most of Wednesday was more of the same, fibs and tales. Late Wednesday, Edwin had a new song all about how prices have gone through the roof and he couldn’t get the car picked up at the $950 price quoted. So, for 2 ½ months the price quoted is $950….then 2 ½ days after the scheduled pick up date he needs $1,300 to get the car moved. My daughter’s apartment lease was ending and she had a flight booked for Friday AM.
On Thursday, July 30th we heard from the company who actually ended up transporting the car and we were informed the driver could pick up the car on Thursday night at 11:00 PM or Friday at 8:30 AM. The door to door service turned out to be a Home Depot parking lot 15 miles from my daughter’s apartment. Since Home Depot was closed at 11PM and we didn’t want our 22 year old daughter sitting alone in an empty parking lot, we were left with a Friday AM pick up. The car was picked up 1 ½ hours before my daughter’s plane departed. Very, very stressful!
The car was picked up on July 31 rather than the July 27th date we were assured over and over again was no problem. The driver spoke very little English but did manage to communicate that he needed an additional $300 because my daughter had personal items in the car. The Nationwide website clearly states you can put personal belongings in the car but the transport company who ended up moving the car has a different policy. In the end, Edwin Ortiz and Nationwide Transport Services LLC had no involvement in moving the car other than to be a middle man who added lots of stress and expense to a very simple auto move. Almost everything we were told by our salesperson was untrue. Total cost to move the car was $1,600 not the $950 I was quoted again and again.
This is a classic bait and switch. A promise of a price and date is made knowing full well that they can’t deliver on that promise. These folks don’t care about moving your car they only care about connecting themselves to the transaction.
I regret not doing a better job vetting them. I now see the owners of Nationwide Transportation Services LLC have many companies, most of which are in the auto transport brokerage business. Complaints about false promises and quotes not being honored go back many years
I wonder how many of the good reviews posted on this site are real? I wonder how many times they have run this scam?
Shipment Details
Origin:
Tallahassee, Florida 32304
Pickup:
Late
Destination:
Boulder, Colorado 80305
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2402632-MB
Quote or Order Cost:
$1600
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