Review Report Review
Contracted for vintage motorcycle transport in an enclosed trailer and they used an open trailer

mike wilson Submitted this review about National Transport LLC
Review made Live: 7/20/2016 5:45:00 PM
In my opinion these people are liars. And they cheated me. I contracted with National Transport LLC to move a vintage motorcycle from California to Oregon. I paid these people $625 to ship the bike in an ENCLOSED trailer. I objected to the details of their contract but Krista Mattson re-assured me that it was ‘standard’ and did not mean that I would have no rights. And, Krista said, they ‘always helped if any sort of problem arose'. Later I received an order confirmation from them indicating the bike would ship via OPEN trailer so I called them and Matt told me that ‘No, we do not ship motorcycles via open trailer. Never.’ Two weeks later the driver shows up (7 ½ hours late) at 10:30 at night with my bike on an OPEN trailer. And he had put it across the very front of the trailer exposing it to every rock and every piece of sand that was thrown up behind the pick-up pulling the trailer. A pick-up that did not even have mud flaps. My bike had been sand blasted from San Diego to Seattle to Central Oregon. I immediately told the driver the bike was to have been shipped in an enclosed trailer and he said ‘well, they did not tell us that’ and he suddenly was intent on getting away. I went to get a camera and upon returning to the truck my bike was off, the driver ready to leave and he simply said ‘good luck getting your money back’. He had no Bill of Lading and said it would be sent via email. Off he went taking with him a new tire that was to have gone with the bike. It has now been three weeks and a Rhonda Williams (who handles ‘problems’) has returned my calls only once leaving a message. I finally caught her and she offered me 50 bucks. 50 bucks! And that tire is no where to be found.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
141430
Quote or Order Cost:
$625

Car Condition
  • Vehicle was damaged