Mike
Submitted this review about National Auto Shipping Review made Live: 11/2/2010 4:03:00 PM
Lies,
The representative on the phone who took my order was full of energy and pep which was nice. However he was also full of something else. The two issues that I have with this portion of the process was this: Estimated time of shipment given during sales pitch was two weeks. This seemed plausible, in reality it was closer to 1 month. They also said they were fully bonded and insured and that no-matter what happened to my car, it would be covered! I specifically asked for clarification on this point because most shippers only cover some minimal amount. Fully covered no matter what was the reply. I have been trying to recover damages to my vehicle for the last 3 months. They will gladly pass you off onto thier subcontrators who actually ship you car and they will be of no assistance to you, thanks MON TRANS!- all the while- blaming the other parties.
Customer service- great during sign up-poor every where else-seriously how do these guys stay in business- no return calls, no returned emails, they couldnt even get the delivery date right 1 day out. Best part- claims went on leave for 3 weeks- and no manager was avialable to speak with me. i was also made to wait for over a month for a call from "mike" who never did call
I'm currently filing a claim in small claims in a MO courtto recoup the estimated 1900 dollars in damages to my car.
Late: Two weeks estimate during the sales pitch turned into 30 days. They couldn't even tell me where my car was the day of the drop off, and I had to pick it up at 10 PM in a walmart parking lot.
Damaged, My car was returned to me Dirty, Damaged, and with a Dead Battery. Someone- Matson probaly left the door cracked keeping the dome light on and allowing a ample coating of filth in my car-as well as grimey handprints. Finally the car had two giant dents on the lower air dam where it had been carlessly run into something. They have provided no assistance in recouping the damages, taking 3 months to provide me the phone number of the truck service after passing me off to matson- thanks for nothing see you in court!
Shipment Details
Origin State:
Hawaii
Pickup:
Late
Destination State:
Missouri
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
18148
Quote or Order Cost:
$1900
Car Condition
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