Review Report Review
A brocker!

MG Submitted this review about Nation Auto Transport
Review made Live: 10/11/2015 12:30:00 PM
After some review and research, I picked up this company to ship my car.
From my initial contact with Sam, I cleared everything about my schedule and he clearly told me that he will assign a driver and will let me know about him one week before the pick-up date.

Meanwhile, I receieved a phone call from another company (Mr. M) stating that Nation Auto Transport is a brocker and I answered that I will wait to receive the driver's info. He said that he'll contact me again.

Eventually, it became one week befor pick-up date and I received no call. I called them myself and asked for the status of my order. Sam ironically said that this is a policy of the company that driver's info should be given to customer two days before pick-up date. Despite my impression that I want to make sure that you have a driver available, he just insisted that they need to do some paper works to finish up with the (assumed) driver!

I received a phone call from Mr. M again and he said that my order is still on borad and he clarified that Nation Auto Transport has put a very low value for driver's portion ($600) while the actual value should be around $750.

I had a doubt to believe Mr M since he said that he a driver available in my area and he doesn't need any deposit for the order. Yes, it was sounding like another brocker. So, despite feeling terrible, I decided to keep going on with Nation Auto Transport.

Two days later (right two days before the pick-up date) I contacted Sam. He didn't answered. I contacted whatever phone # I knew from the company and they just passing me from one to another by saying "Wait a second"!!! Eventually I connected to Sam, and after a hell of quarell, he spilled the beans that the assigned driver cancelled the order since he found some better offer! He said that I have to be more felexible about my pick-up date! No way. I had a hell of packed schedule and that's why I provides an estimate pick-up date and let them know about my schedule from the start.

Anyways, it was Mr. M who was correct and the next day I contacted him and literally begged him for a solution. Fortunately, he said that there is driver who will come to my location in a few days and under my situation, he contacted the local coordinator and we agreed that I drop off my car myself instead of waiting and changing my schedule. I skip the rest from here since it's not related to Nation Auto Transport.

Concluding that Nation Auto Transport is a brocker with untrustfull staff. Don't even think of this company if you are not "flexible".
Shipment Details
Origin State:
Michigan
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
124704-ST
Quote or Order Cost:
$695