Company Response Review Report Review
Never use move on time!

Kilgore Submitted this review about Move On Time
Review made Live: 11/9/2010 4:17:00 PM
I am in the Army and needed my Tahoe shipped from TN to Ft Lewis in Washington. I was told time and time again that I would be contacted as to when my vehicle would be picked up in TN. I was never contacted and after calling and leaving messages I finally got my contact person. I was given a 3 day window to be picked up. During this 3 day window, my father took off of work in order to be there for the truck. The truck never came. After numerous calls back to Desiree, she stated the dates got mixed up tha it would be picked up the next day. Well, the next day the truck never showed. Never received a call from Desiree. After nore and more of us tracking her down, she told us that a truck broke down and it would be picked up in a couple of days. Meanwhile my father is taking off work to be there for a truck that never showed. Also when we would finally get a hold of Desiree she would asure us that we would be called back in 5 minutes after she "fixed" the issue. She would NEVER EVER call back. And I had already paid my deposit. Well, I got a hold of her and was very unhappy and she was difficult to deal with. She told me She didnt want me calling her anymore that I needed to go through my father if I needed info. So i didnt call her for a week, we were PROMISED my tahoe would be picked up in a week this time. No pickup, no phone calls whatsoever to fill us in on situation. So I emailed Desiree, that I needed to know whats going on and need to know now. Her reply was that I was disrespectful and that the % she made of this move wasnt worth dealing with it(i still have the amail and will gladly forward it to anyone who needs it). So i cancelled with MOVE ON TIME. got no refund yet. Plus the new company scheduled me a pickup within 4 days BUT, MOVE ON TIME never took me off their dispatch board. So they once agin stopped me from having my truck shipped. You can only be represented by 1 company and MOVE ON TIME never fully cancelled my order!!!!
NEVER EVER USE MOVE ON TIME!!! They have no customer service and I personally believe they lie. Oh yea, they also said after getting my quote and being given a wild goose chase for 2 weeks that if I paid another $100 that it would probably make my pickup date come faster!!! NO!! never use this company. Feel free to contact me and i will provide any info needed...
Shipment Details
Origin State:
Tennessee
Pickup:
Never
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
A580268
Quote or Order Cost:
$850

Company Response
Ed Reznik from Move On Time Submitted this response.
Response Date: 11/22/2010 5:02:00 PM
We are very sorry that this customer was not transported in a timely manner but unfortunatly this can and does happen from time to time. We understand he is upset but we never lied and we did keep in contact. It is very regrettable that this customer was inconvenienced.