Company Response Review Report Review
Run from Move on time

Christensen Submitted this review about Move On Time
Review made Live: 7/18/2005 2:34:00 PM
Andy was given many chances to pick up the car in Fl and transport to VA. Bottom line is that he never made it happen and we gave him several days to do it and 3 1/2 weeks advance notice.
We left for VA with our car stuck in FL. Andy never lifted a finger to help the situation and rudely hung up on us several times. He lied to us once and said it was picked up when it had not been. In my opinion and experience, Andy is a liar and uses his military backround to try to convince you he is honest.
Andy refunded our money less $50 which I am disputing with our credit card company. We had to hire another transporter on a rush basis and rent a car for a week. Thank you Andy Kasper for making our relocation a nightmare!
Shipment Details
Origin State:
Florida
Pickup:
Not Provided
Destination State:
Virginia
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
W469423
Quote or Order Cost:
$650

Company Response
Ed Reznik from Move On Time Submitted this response.
Response Date: 7/18/2005 2:34:00 PM
All clients are provided with the carriers name and telephone number so that they may coordinate pick-up and delivery. Unfortunately, the carrier had a breakdown and could not pick-up on the Saturday scheduled. The client called the office and cancelled Monday morning. Once he cancelled his order I could do nothing further to assist him. MOT regrets the inconvenience the customer suffered and would have been happy to assist him further had he not cancelled his service.