Company Response Review Report Review
Liars!!!

James W Submitted this review about Move Auto Transport
Review made Live: 7/8/2013 5:58:00 AM
I read some negative comments about this company and thought they deserve a second chance to redeem themselves. Wow, how wrong was I!
Mark is great at talks and that's about it. I hired this company to book a trucking company to ship my car. I gave them 3 weeks to arrange a pick up and nothing happen. Meanwhile, Mark used all the excuses he can find including telling me lie about how I would have to pay additional storage fees at the port if the vehicle arrives several days earlier before the ship leave the port. What a bullshit. The shipping company, not to be confuse with the trucking company, provide 1 week of free storage to their customers. Then Mark told me all the drivers are back in town and he will be sure to book a pick up that week; nothing, not even a call or email apologizing.
All in all, 3 weeks was given to this company to schedule a pick up and they didn't do a damn thing. How incompetent can you be???
Be warn, do NOT use this company, use Bear Transport instead. And if you have to use this company and suffer a loss, be sure to make a claim with your bank and let them help you with the money.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Not Provided
Destination State:
Hawaii
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
8543-VS
Quote or Order Cost:
$2202

Company Response
Carlos Larios from Move Auto Transport Submitted this response.
Response Date: 7/31/2013 6:53:00 PM
I really feel for the customer but we try to locate him so many time prior to de pick up dat and no rsponse. He decided to call a day before before we not aknowledging if he still need the service. I try to refund his deposite but the customer submiteed a dispute. At the end of the day he was credited his money... Is all about communication, but it should go both ways. We feel sorry for the inconvenience but we always try to serve high quality service. Regards, MAT