We regret to hear about the toll charges incurred by your transponder. Please note that our shipping notifications and website clearly advise removing transponders prior to transport. During transit, transponders may be inadvertently scanned by toll systems. Montway and the carrier are not liable for any devices left within the vehicle. Toll authorities operate independently of Montway. As the vehicle owner, you would need to contact them directly to address this matter. Upon delivery, you should have received a Bill of Lading. This document, along with your order confirmation, serves as verification that your vehicle was in transit during the period in question and can be used to dispute the charges. Auto transport is a multifaceted service. While our drivers are committed to timely service, unforeseen delays can occur due to various factors, often beyond their immediate control. In certain situations, drivers may not have access to real-time, comprehensive information, which can impact the accuracy of updates provided.