Hello Ron. We apologize for the inconvenience. Drivers do their best to pick up and deliver as close to your locations as possible. There are many factors, both physically and legally, that can prevent drivers from accessing certain areas. These include but are not limited to narrow streets, low-hanging trees, speed bumps, tight turns, etc. Unfortunately the decision is solely up to the driver, which is why Montway does not in fact charge for door to door service. We do understand the inconvenience of having to meet the driver. So we prepare all customers ahead of time by providing them with complete details of the services upfront. Please see our website at https://www.montway.com/door-to-door-auto-transport for more information. Montway's policy on door to doop shipments is also included in the terms of the order - this information can be found here (https://www.montway.com/terms-and-conditions) , as well as in your order confirmation documents. Again, we do apologize for the inconvenience and for the driver's actions as it sounds like they may have had the opportunity to handle this in a more professional manner.