Review Report Review
Sadly they failed to deliver

Ron Submitted this review about Montway Auto Transport
Review made Live: 6/15/2025 6:23:00 PM
I am a past user of Montway, so I understand their service door to door. On my recent shipment back to my home, the driver called at 7:30 at night, and said said I will be at a rest area in 90 minutes, you need to be there to pick up your car. I reminder him, I purchased door to door service. he replied it is what it is, be there at 9:00 PM. The location provided was not near my home or even in the same town. In fact it was not in the same county. The drive had no concern as to my ability to meet him in such a short time. The next Morning I called Montway to complain that they failed to deliver on their contract. They later replied that the driver said that delivery to my home would present a safety issue. When I disagreed I asked for my concern to be escalated. In escalation they apologized for the incident. There is not excuse for not delivering to my door. Clearly they have some rogue drivers doing whatever they want including bullying seniors. It is difficult for me to believe this driver didn't also treat others the same way as he thinks.. This is how it works. Would you be satisfied?
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2754937
Quote or Order Cost:
$136900

Car Condition
  • Vehicle was dirty