We appreciate your feedback and are glad to hear that your vehicle arrived safely. However, we regret any misunderstanding regarding the service you selected. The additional fee you paid was for a guaranteed load date, ensuring your vehicle was picked up within a specific timeframe. While we always provide estimated delivery dates, exact delivery times can be affected by factors such as weather, road conditions, and carrier schedules—limitations that exist across the entire auto transport industry. We apologize if this was not clearly communicated at the time of booking and for any frustration you experienced when seeking updates. If you would like us to further review your order and concerns, please reach out to our support team at feedback@montway.com. We appreciate your business and the opportunity to address this matter.