Company Response Review Report Review
Cross Country Move from CA

Brandon E Submitted this review about Montway Auto Transport
Review made Live: 7/20/2023 7:16:00 PM
I shipped two vehicles with this company and they hired a third party company by the name of SURKHON TRUCKING LLC. Never use Montway or Surkhon. The trucking company would not drive up my street and instead told me to come get the vehicle where they were parked down the road. They could 100% drove up my road and delivered the vehicle. If I did not come to them they said the would be taking my vehicle to PA. My Range Rover then arrived damaged and the driver tried to tell me the damage was there when they picked it up, which all of our the documentation I have clearly showed my car was perfect when it left. Instead it arrived with a damaged windshield and they told me to pound sand. They even unloaded the car at night somewhere to take pictures thus trying to pawn off bogus pictures that were not taken at the pick up site. Montway gave me the cold shoulder and also told me they are not responsible for damage caused by the company they hired. They told me to contact the third party who I never hired! They did not even assist me with trying to get there insurance info. Told me to go through my insurance instead. This was my first time using this company who was recommended by Allied Van Lines. I also got inside my car and found grease everywhere. I have a very expensive car with White Interior, check the photos. I hope all who read this heed the warning and hire someone else. Terrible Experience!!
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Tennessee
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1842549
Quote or Order Cost:
$3000

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/21/2023 5:51:00 PM
Hello Brandon, I am sorry to hear about the reported issue with the shipment. Not everyone ships a car every day. Transparency is very important to us, so we provide complete details of our services and responsibilities upfront. This includes information about the limitations of truck drivers and their responsibilities. As a broker, our services are to arrange your shipment with a licensed and insured motor carrier. Our contract is always available online at https://www.montway.com/terms-and-conditions. In the event of any issue, we are here to help. We have provided you with your Bill of Lading from pickup and delivery. This document includes photos that are geo and time-stamped. We have also informed you of available options to pursue your indicated issue further. Please note that vehicles shipped on an open trailer are susceptible to the inherent risk of open transport. This includes but is not limited to, road debris impact, rock chips to the windshield and body, adverse weather conditions, dirt, etc. These types of occurrences are not within a motor carrier's control. This would not be deemed driver negligence and would not normally be covered by cargo insurance. If you have questions or need assistance, please reach out to your coordinator. Sincerely, Richard K Montway Auto Transport