Company Response Review Report Review
Drivers are unprofessional and inconsiderate

Laura J Submitted this review about Montway Auto Transport
Review made Live: 7/19/2023 6:59:00 AM
My driver called at the pickup location (a day before the car was supposed to be picked up) and said he would be at the pickup location at 7:00 p.m. He arrived at MIDNIGHT. On the drop-off, I received an email stating that my delivery was going to be past the due date, but did not provide a date. Early the next morning the driver showed up at 1:30 AM at the drop-off location. He set the alarm off on my car several times to wake me and all my neighbors up so I would come outside and pay for my car. This behavior is completely unacceptable and very unprofessional.
Shipment Details
Origin:
Mukilteo, WA, Washington
Pickup:
Early
Destination:
Eustis, Florida 32726
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/21/2023 12:20:00 PM
Hi Laura. Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. We agree that communication is essential to great service and it is a core value to which we hold every carrier. We would like to learn more about this and help in any way I can. We invite you to contact us at feedback@montway.com with your shipment info as soon as possible.