Hello, we're sorry to hear that your experience has not met your expectations. As a broker, our job is to match your shipment to a qualified and licensed motor carrier. It's important to us that your shipment is transported quickly and safely. However, auto logistics is a complex and limited industry. We provide estimates based on historical and current market data. But delays may occur due to any number of reasons. We understand the importance of transparency and provide full disclosure of our policies and expectations on our website at https://www.montway.com. Our team is here to provide help and we encourage you to reach out to our team with your shipment information. We look forward to speaking with you.