Hello Suzanne, we apologize for the inconvenience. I did go ahead and pull the phone calls with Tim and I believe I understand the confusion. Tim advised specifically that they would do their best to not have to arrange a box trailer. But they never guaranteed that a box trailer would not be used. You were also informed at booking and on our website that we are a broker. This is not hidden information. Our role as a broker is to connect a carrier to the customer. We are the professionals when it comes to auto transport and we will seek the most qualified carrier for any job. We use our industry knowledge, tools, software, experience, extensive records and data to dispatch a reputable carrier for your vehicle shipment. Our dispatchers carefully select and screen carriers to ensure safety, professionalism, and reliability. Our experienced agents negotiate with the carrier on your behalf to keep shipping prices low and fair. As a broker, we work with many different carrier companies across the country. The carrier and driver, Emil, were specifically chosen because we knew that they were the most qualified. Our top priority for any shipment is safety. And when transporting a vintage, that is even more important. Whether it is a 1 car box trailer or a full-size 9 car trailer, we will always work to assign the most qualified. Again, I apologize for the inconvenience. But as you've indicated here yourself, we've done the job that we were hired to do. Which was to dispatch a wonderful and professional motor carrier to service your shipment. I'd be happy to discuss this further. I can be reached at feedback@montway.com. -Rick, Customer Experience Manager