Company Response Review Report Review
Transport during pandemic

Chhai Meas Submitted this review about Montway Auto Transport
Review made Live: 4/20/2020 2:21:00 PM
I was trying to transport my vehicle during this pandemic. Because of the situation, the dates and times were very important to hit as airline flights were getting canceled left and right. Montway made an initial mistake when asking them to ship no later than a certain date. They communicated with one company and told them "after x date and no sooner." I had to call back to clarify, and they were very responsive within one or two minute holds. They were able to find another company to ship the car within less than 10 minutes, and my car was transported with no issues. Although there was some initial hiccups, I give them a lot of credit for owning up to it and fixing the mistakes in a professional and very quick matter. These things happen especially nowadays as things are crazy, but montway was very professional and efficient about it! I would use them again.
Shipment Details
Origin:
WALLINGFORD, Connecticut 06492-2997
Pickup:
On Time
Destination:
, California 92501
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
836607
Quote or Order Cost:
$1000

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 4/22/2020 7:03:00 PM
We appreciate your detailed review. We apologize for the inconvenience but are happy we could make things right and deliver great service.