Thank you for your review Tirelli. Unfortunately, We were unable to locate the order for this reviewer " Tirelli " as one of our customers. In the event a customer would like to cancel an order Montway does have a cancellation policy. This can be found on our website terms & conditions. We would love the opportunity to look into your order to address your concerns. If you do not mind taking the time to reach out to us directly with your order number we would greatly appreciate it. We appreciate your time and consideration.