Company Response Review Report Review
A Pleasant Experience

Robert J. Winkler Submitted this review about Mercury Auto Transport
Review made Live: 3/21/2011 6:26:00 PM
This was the first time I had engaged a car transporter service. Eric took the time to explain how the system works - with brokers and drivers, and the bidding process by which potential transporters accept, decline, or make a counter-offer. Eric explained that although my bid was not particularily high, it still stood a good chance of being accepted within a couple of days. Within 24 hours, we had a commited transporter, however the fully operable vehicle which had been in storage for some time, now had a dead battery and a flat tire. We had to pass on this carrier, and have the necessary repairs performed. The estimated time needed to have the vehicle ready for transport was within two days. Mercury secured a second carrier, who arrived on time, just as the repaired tire was being placed on the vehicle.

Matthew took the time to explain to me the importance of the vehicle inspection upon its delivery, before signing the acceptance form.

The Driver was also very courteous and contacted me the day before delivery, which was one day earlier than the earliest expected day of arrival (I had been given a range of 5 to 7 days).
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
New York
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
215341-SF
Quote or Order Cost:
$900

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 3/28/2011 1:56:00 PM
Thank-You for your Business, and for your consideration in writing us a review.If you need anything please dont hesitate to contact us. Eric Rezner 954-239-1780 ext 23