I am sorry that there were damages to your vehicle caused by the carrier and we were and still are working with you to try and find a resolution, However when we first reached out to you about your damages to get it resolved you informed us that you did not have the paperwork adequately signed, and without that, we are limited with what we can do legally. We try our best to make sure that we inform every customer of the importance of inspecting their vehicles thoroughly at pick up and delivery and to make sure all paperwork is appropriately filled out marking any changes to the vehicle because once you sign the delivery papers we are at the mercy of the carrier if any damages were not marked off at that time of delivery. We are sorry that you don't think us giving you a refund of your broker fee in good faith was enough to help, but we didn't need to have to offer you a refund of your broker fee, we did that in good faith effort because we felt bad for you.