Company Response Review Report Review
Left with no transport

Marc B. Submitted this review about Mercury Auto Transport
Review made Live: 8/24/2021 8:11:00 PM
This process is lousy at best. As I had to ship car from Connecticut to Florida, I contacted this company at least 4 weeks before the date I had to have it shipped. Communication was decent and they assured me this route runs several times per week and there should be no issues. I told them I was flexible on pick-up date but had to have it picked up by a certain day as I was leaving for Florida as well. Constant communication, no worries, all is good, should hear soon.....all sounded great.....only one problem. Pick-up day came and went with no person assigned to get our car. So here I was left to scramble. I rented a U-Haul trailer and drove it myself. Saved money in long run, but was not fun. This process must change. Do your homework and don't let it fall on them to post on a national or regional board or you will be left scrambling like me. Never again.
Shipment Details
Origin State:
Connecticut
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3986867
Quote or Order Cost:
$715

Company Response
Minta Licata from Mercury Auto Transport Submitted this response.
Response Date: 8/26/2021 3:15:00 PM
Hi Marc, I'm sorry to hear about your recent experience with Mercury Auto Transport. We try our best to get your vehicle picked up on your desired date, but unfortunately we can't guarantee pick up or delivery dates due to the unpredictable nature of auto transport which can cause delays. We do try our best to get every customers vehicle shipped in a timely manner and most of the time it works in our favor, but this time is did not and we are sorry for that. If you would like to discuss this further, please don't hesitate to contact me. Minta - Customer Service Manager minta@mercuryautotransport.com