Company Response Review Report Review
Unrealistic quote: $540 to $650 then actual of $800.

L Charlton Submitted this review about Mercury Auto Transport
Review made Live: 8/23/2017 2:48:00 PM
Original quote was for $540. I was contacted by another shipper who said I wouldn't get transport for the amount that was bid. Spoke to Jim, who was annoyed by what was said. He said he had a truck coming that could do it for $650. I asked if that was firm and he said it was. I was OK with the new price. Following up, I was told that the shipper didn't want to come out of his way to the smaller city that the car was at. About 6 days later, he was able to get a truck there for $800. He did say that I could wait for another, but I had already left days earlier and didn't want to leave my handicapped father-in-law to deal with it any longer.
Shipment Details
Origin:
Sheboygan, Wisconsin
Pickup:
Late
Destination State:
Florida
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2774593-II
Quote or Order Cost:
$800

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 8/23/2017 8:14:00 PM
Hi L Charlton, Thank you for your feed back. I'm sorry to hear that your final price didn't match your quoted price. We do try our best to keep the final price as close to the initial quote as possible with a reputable carrier, unfortunately sometimes the prices do change. We understand that this can be an inconvenience, but we want to make sure we get you the best carrier possible to transport your vehicle. Thank you for your business.