Company Response Review Report Review
My story

Joy Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/9/2011 2:06:00 PM
I shipped my vehicle from NJ to CA in April. It took 9 days.
Todd worked hard to find a truck for us. I was surprised his first call was on Sunday evening. He was prompt in responding to my emails and phone calls. Good service.

It was my first time using an Auto Transporter. I made some mistakes. First is I just chose a company with a good review, but forgot it wasn't near the origin. The original quote was $1185 for picking my car up on Saturday April 9th. Our car didn't dispatched on Apr 10th. We emailed Todd that our plane was on Apr 13th. Finally, Todd found a driver but We need to pay $200 more to the driver on Apr 12th.

That second mistake was that I only checked the outside of the car when the car delivered.My husband found the air conditioner and the indicator light of the gas meter were not work in the next day.We couldn't do anything after I signed the paper for the driver. The car arrived dirty even the engine.

That's my story. Lesson from my experience is never put your 1st available day on weekend.
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1411657
Quote or Order Cost:
$1385

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 5/9/2011 5:50:00 PM
Thank you for the great review. I'm sorry you found issues with your vehicle after you signed for delivery. Good luck with your new home. R. Todd Underhill