Company Response Review Report Review
Michelle Henriksbo

Brett Thornton Submitted this review about Magic Carpet Auto Transport
Review made Live: 2/17/2011 7:02:00 PM
I was moving from Rhode Island to Southern California for work and needed my car shipped. The first company I called took all the money out of my account prior to picking up the vehicle. 11 days after the original pick up date I called for a status on my order and the said it was confirmed for pick up later that day. This was the 7th day in a row they said the same thing. I was so fed up i canceled me order and began reading reviews online. Magic carpet's were all good so I gave them a call. Michelle Henriksbo answered the phone and I told her the situation. This was on a monday, I told her I would just be happy if they could pick it up by the end of the week. She called me later that day to say it could be picked up the same day. She made it smooth and turned something very stressfull into a huge relief. If you are shipping a car anywhere give her and magic carpet a call.
Shipment Details
Origin State:
Rhode Island
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1357412
Quote or Order Cost:
$1129

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 2/17/2011 7:57:00 PM
MICHELLE, michelle@magiccarpetautotransport.com. Brett, I had a great time working with you on this transport and I appreciate that you have our customer service a 5 star rating!