Company Response Review Report Review
Would use again

Jesse Submitted this review about Magic Carpet Auto Transport
Review made Live: 2/9/2011 2:59:00 PM
Nicole was very prompt and friendly as soon as I put in my order. She was quick to meet my needs about the departure and arrival dates as well as be super friendly.

When the car was a day past its estimated arrival time, I called Magic Carpet, and spoke to another representative. She could NOT help me to find my car and told me Nicole would call me back shortly. After an hour I called back again and Kathy told me "Nicole is busy in meetings, you are going to just have to be more patient." I was patient... and never heard from Nicole. My assumption is she never got my message.

After a week past the estimated arrival, the car arrived safe and sound. If I spoke only with Nicole, I would give Magic Carpet 5 stars. I would still use Magic Carpet again.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1354511
Quote or Order Cost:
$1085

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 2/22/2011 5:10:00 PM
Jessie, thank you for your review. I always strive to provide excellent customer service to all of my customer and I am sorry that you had any difficulty at all in your process and I hope to get another opportunity to work with you again in the future. If you ever need anything please give me a call Nicole Hancock Nicole@magiccarpetautotransport.com 360-834-2900 Ext 201