Company Response Review Report Review
Delivery from New York to Texas

C. Trinh Submitted this review about Magic Carpet Auto Transport
Review made Live: 11/7/2010 10:11:00 PM
I was attracted to Magic Carpet with their claims of a "Personal Account Executive" who would assist you through the entire process. After getting a quote from Sheila, I agreed to go with them.
My vehicle was available to be shipped immediately, but I did not hear anything untli a week later.
I had to call twice (left message once but was not called back) to get an update and was getting frustrated with the delay ( did not inquire about cancellation process before signing on and would encourage prospective shipper to do so prior).
About 8 days later Sheila called and informed me that there is one shipping oufit interested in my vehicle. But..., you guessed it, because of x,y,and z reasons they wanted more money. So I figure that all these shipping brokers are all the same and stood my ground. No, I will not pay more and will cancel my order when I can legally do so.
Sheila with Magic Carpet called back about 1 hour later and informed me that they would honor the original quote. I agree to go ahead with the shipment.
I then received an automated email from Magic Carpet that my vehicle had been pick-up. But..., you guessed it, I called the seller and he told me that the car was still there (it was actually picked up a day later). I called Magic Carpet to inquire about the erroneous email and could only left a message. Guess what? Nobody called me back.
I got my vehicle two days later than was promised by the shipping outfit, but that situation did not involve Magic Carpet.
All in all it was alright. The "personal service" implied did not meet my expectation, but Magic Carpet's price was competitive and they eventually kept their word on the pricing.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2060662
Quote or Order Cost:
$795

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 11/14/2010 10:57:00 AM
Sheila Paquette, sheila@magiccarpetautotransport.com To work directly with me email me today for your FREE QUOTE! Thank you for the review. It was a pleasure helping you transport your vehicle.