Company Response Review Report Review
great

Christina Submitted this review about Magic Carpet Auto Transport
Review made Live: 8/16/2010 3:46:00 PM
We shipped 2 cars with Magic Carpet. Everything went very smooth and on time.
Our cars arrived the day they were supposed to.
One of the cars was spotless, the other one must have been the one in the very front on top of the transporter because its back (trunk side) was covered with (thousands) of flies and other insects. We already went to the carwash a few times but there are still some flies remaining. Yuck! Also there was a big,deep scratch, about 3 inches long, in the plastic (part of the trunk) under the fly cover that we didn't (couldn't) see when we signed off on the condition of the vehicle. It is now slowly appearing.
Overall I'll definitely use Magic Carpet again, we're a Military family and depend on fast, timely service as we sometimes don't get a lot of notice about when we move.
The scratch is really minor compared to what we saved. We had two cars shipped for less money than 1 car would have cost us with some other providers.

Customer Service was always great and reachable (or a prompt call back when not available)
Thanks Hillary, for answering all my millions of questions! :-)
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1324238
Quote or Order Cost:
$1500

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 8/17/2010 10:14:00 AM
Christina, Thank you for your wonderful review. Unfortunately the cars do get dirty on the open transport, that's so gross about the bugs. I've heard complaints about dirt on cars, but never about a layer of insects. Nasty! I'm glad that despite that set back and damage that you were still happy with our serivce. You asked no more questions than any one else in your situation and i'm glad your transport went so smooothly. =) Hillary Bergeson 360-834-2900x204