Company Response Review Report Review
Cross-Country Car Delivery

Leslie Submitted this review about Magic Carpet Auto Transport
Review made Live: 8/9/2010 9:19:00 PM
The car arrived in good condition, just dirty from road grime that's all. There was some confusion and miscommunication and the carrier was somewhat late picking up and dropping off.
All in all I got my car undamaged and in a somewhat expected time frame (a little over). However, the quote I received in writing was not the amount charged. I was sort of "held hostage" to pay $300 more than quoted in writing.
Shipment Details
Origin State:
North Carolina
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2026758
Quote or Order Cost:
$1250

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 8/10/2010 10:48:00 AM
Leslie - I am sorry you didn't feel that you received 5 star service, however we are unable to control the roads and if the driver gets stuck and is running a little behind - that does happen, however everything was communicated to you almost daily. As for the increase in price, it was a short window in which you needed your vehicle picked up and you did approve the price increase, no one was holding you hostage. I did enjoy working with you and am glad you are getting settled in. Kristaan 317-547-4021