Company Response Review Report Review
Location, Location, Location

Colleen Submitted this review about Magic Carpet Auto Transport
Review made Live: 7/14/2010 6:32:00 PM
This was my first experience transporting a car. Overall the customer service was very good.
When I initially placed my order the pickup location was in West Virginia. I had offered to choose a more traveled route in PA but was assured WV would be fine. I waited 7 days with no carrier assigned for pick-up.
I researched a location and offered to drive the car 80 miles north to a location in PA ON a highway for a carrier to pick-up. After that, the car was picked up in 5 days and delivered in 8 days over the 4th of July holiday. I learned that the pick-up location is key. I'm not sure how much longer it would have taken had I not suggested a different location.

Stephanie was helpful. At first I was told the Carrier would charge an additional $50 fee for the change in pick-up location. After explaining that I was going 80 miles out of my way to bring the car to a more convenient location for the Carrier, Stephanie was thankfully able to renegotiate the extra fee for me, so my overall cost remained the same.
Every time I called or emailed I received a timely response and everyone was willing to help.
I would choose Magic Carpet again and would recommend them – with the advice of having a pick-up location where truckers are readily available. ;-)
Thank you!
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1318977
Quote or Order Cost:
$1140

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 7/14/2010 6:57:00 PM
Colleen, Thank you for the fabulous 5 star review. I really enjoyed assisting you with your auto transport. You are a great lady to talk to, you have a wonderful personality. Thanks again for choosing Magic Carpet and i hope to hear from you again for another auto transport. Take Care~*Stephanie 360-834-2900x203*~