Company Response Review Report Review
Excellent Customer Service

LUSIN Submitted this review about Magic Carpet Auto Transport
Review made Live: 7/5/2010 4:29:00 PM
I called Magic Carpet because I was waiting on my car to be picked up by a driver for over a week and I was using a company that charged much less and did not have good reviews trying to save a buck or two, than I got furious because I needed my car to get to my destination and it was still parked at the garage, so I looked up Magic Carpet and liked the ratings and the comments so I made that call.
I was amazed at how easy and fast they found a driver to take my car. From the first day of my order to the delivery, representatives kept in touch with me not only via e-mail but also phone updating me of the status of the pick up and delivery. I have used other companies before, but Magic Carpet really showed me what real customer service is all about. I have to admit, the price was a bit higher than what I was quoted by other companies, but I have to say it was worth it because Stephanie made sure she explained the whole process to me and she found a driver the next day. Stephanie was honest and did not sugarcoat anything, nor twisted the facts, I got exactly what I was told I would get. The driver was friendly and would call me updating me with his location. My car arrived without any damages. Thank you.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1319142
Quote or Order Cost:
$875

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 7/7/2010 11:29:00 AM
Lusin, Thank you for the awesome five star review i really appreciate your feedback. Feel free to contact me again for antoher auto transport. Take Care~*Stephanie 360-834-2900x203*~