Company Response Review Report Review
Misled on price matching - felt scammed in the end

Keri Submitted this review about Magic Carpet Auto Transport
Review made Live: 7/2/2010 5:53:00 PM
The rep told my fiance that they would price match the competition at 900 after rebate 2 weeks before the scheduled move. The called the FIRST DAY of the move window to inform us that our bid was too low and she was not likely to get a driver to take it. After the 3 day window closed, I never heard from the rep and the car was not picked up. I had to call her only to get an "i told you so". She told us we needed to up the bid $200 to get the car moved. I understand supply and demand and how these things happen as I used to work in the truck moving business, but the communication was horrible and it felt more like a bait and switch. After approving the increased bid and explaining that I left the car with family in MD b/c I fly to CA thinking the car would be dealt with, I told her Sat/Sun were the only options for my family to meet a driver. The rep calls me and asks for $250 and wants to move it that day (a THURSDAY!). Every phone call was a lot of sighs and comments about how much time she was spending on my move calling drivers, rather than informational.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2028684
Quote or Order Cost:
$1108

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 7/2/2010 7:15:00 PM
Itamar and Keri, I am floored and yet sorry that you felt scammed. I was very clear on the price match conditions of the company and even sent the written information to you twice. We price match for 5 days, when you called and complained I did explain to you that the drivers are not taking your car becuse other cars are paying more but I was delighted to try and save you some money with a price match, I talked with you every day, if not more. When a driver gives me a bid, it is my job that I do for you to offer there terms to you, as i did. I would do you a great disservice, if I didnot do that. Your amount that it ended up costing you was only 100.00 more than what I had quoted you and at that you didnot have to accept the drivers request. it took 1 day extra from the time you had me price match. I am glad your car was delivered on time. I wish you well, RaeAnn