Company Response Review Report Review
TREVON BOND

WENDELL OWENS Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/25/2010 7:20:00 PM
AFTER NUMEROUS PROBLEMS WITH CARRIER THE CAR WAS FINALLY DELIVERED. TREVON WORKED OVERTIME TO GET MY BUSINESS, BUT WE FEEL STRONGLY THAT ON SEVERAL IMPORTANT ISSUES AD CRITICAL TIMES, THE BALL WAS DROPPED BY HIM. WE DID NOT FEEL THAT WE GOT UPDATED INFORMATION WHEN IT WAS VITAL TO US. I THINK THE PROMISE OF FREQUENT UPDATES ABOUT TRANSPORT AND PEACE OF MIND WERE ABSENT IN OUR EXPERINECE, WHICH WE KNOW WAS A 1 IN MILLION FAILURE. END RESULT, WE GOT THE CAR AND WE'RE GLAD TO NOT DO BUSINESS LIKE THIS AGAIN.
Shipment Details
Origin State:
Illinois
Pickup:
Early
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2016580
Quote or Order Cost:
$770

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 5/25/2010 10:31:00 PM
Thanks for hanging in there when the driver did not have the answers we needed for the delivery. I appreciate the opportunity to move your car this is the first one of 5 stars review I have had out of hundreds...I was bound to happen. Thanks again Katie. Best Wishes, Trevon