Company Response Review Report Review
5 star to Magic Carpet

Tianyi Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/5/2010 3:52:00 PM
This is my first time ever to use a car shipping service. It's for a 99 Honda Accord from Urbana Illinois to Redmond Washington. Overall the experience is great and the price is very competitive.

Time: was told by the customer service that the pick up window is 48 hours (reasonable because the origination is a midwest small town in the middle of nowhere) and the car was picked up on 5/1 noon. It was delivered on 5/4 8pm, which is super fast! Got a couple of calls from the truck driver hours before pickup and dropoff and the estimated pickup/delivery time is very accurate (+/- 30min).

Condition: my car was put on the 2nd place (from front to rear) at the bottom level when it was delivered. The condition is pretty good, at least didn't notice any damage. The front got slightly muddy but it's not a problem.

Customer service: I was always able to reach my contact and got timely and clarified response.

Price: it's the best among the companies I got quote from. definitely worth the service. Unless upgrading to closed or air transportation, i don't think the efficiency/quality can be noticeably improved.

The only thing I didn't know was the truck is too big to pick up and drop off cars in small streets. Everything need to be done in large spaces like walmart or homedepot parking lots. However, this turned out to be only a minor issue for me as there are many large supermarkets nearby my locations. I've never used other companies but I guess they're more or less the same with this issue.

Also I scheduled my pick up about one week early, which is plenty of time. I can't tell how well they could handle more urgent requests.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1310961
Quote or Order Cost:
$885

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 5/5/2010 7:24:00 PM
Tianyi, thanks for using our services to transport you vehicle. We are very glad the experience was such a positive one!!! Thanks for the great review as well!! Michelle 360-834-2900, Michelle@magiccarpetautotransport.com