Company Response Review Report Review
Customer Service issues

Cassie Submitted this review about Magic Carpet Auto Transport
Review made Live: 4/14/2010 5:57:00 PM
The driver was great - on time, courteous, followed up with me directly!! The account rep I was assigned was less than par. She called me "dear" during every sentence of every conversation, which is condescending, especially when I'm complaining about the service she is providing. I needed to pay in full in advance for the shipment so the receiver would not owe any money. This was a nightmare. She told me she would find out the answer to my question and call me back, but instead she scheduled my shipment with a driver so I had to call again and make sure the full payment in advance was acceptable since the driver was already given the job to come here and pick up the vehicle. All in all, I may use the company again but will likely ask for a different account rep.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2012024
Quote or Order Cost:
$960

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 4/14/2010 6:46:00 PM
Cassie, I am very sorry you felt you recieved a 1 star service. I was able to find you a carrier the same day as your order, I tried hard to accomidate your desire to help the reciever get his vehicle quickly. The price was the same as I quoted and I worked with you in trying to find your desired payment plan. When I called you dear, it was not by any means to be condescending but understanding and respectful. I am glad I was able to get your vehicle moved as quickly as we did and again I apologie if my service was not up to your par. I wish you well. RaeAnn Clark 360-828-8813