Company Response Review Report Review
DO NOT USE THIS COMPANY!!

Michelle Submitted this review about Magic Carpet Auto Transport
Review made Live: 4/13/2010 10:26:00 PM
The service was horrible from the start. I called and finally spoke with Stephanie after I left messages with no return phone call . I was told that a pick up in Maine for a transport to Texas would be no problem and had a pick up date of March 26th. March 26th came and went and when I once again called them because no one kept me informed about what was going on, I was then told that Maine was not a "convenient" pick up spot. I then changed the address to New Hampshire (5 min from the Massachusetts border) and was told again it was not a desirable pick up spot. So to make it easier for them once again. I switched to yet another address in Massachusetts right off the major highway that runs through the state. Was told once again that this too was not a desirable pick up spot. How much more convenient could I have made it. When the car was finally going to be transported they were not provided the correct address even after my husband talked to Stephanie the night before and confirmed with her more than once the address it was to be picked up at and she told him it was all set. Not only did they not have the correct address up there, the transport company called and said they were not provided an address at all for drop off, just knew that they needed the bring the car to Corpus Christi, TX. If I ever have to move my vehicle again, I WILL NOT USE Magic Auto Car Transporters again. I learned a lesson and will save myself the aggravation of knowing I had to pay someone to NOT do the job they advertised they would do. I also tried to track my vehicles location like their website tells me I can and with more than several attempts with my name and order number, it kept popping up something like, thank you for your interest in using our company we will send you a quote shortly. I was never able to see when and where my car was. Good luck to you if you decide to use this company, don't expect to get your car when you thought you would.
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1035744
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 4/14/2010 1:01:00 PM
Michelle, I do apologize that you didnt feel you had recieved a five star service. However, i do remember at the time of placing the order that i did let you know that Maine was not a very common location. I wouldnt tell any of my customers that maine is an easy location. You were previously scheduled with a different company at that time and you were also having a problem getting the vehicle moved with them as well. Once i had spoke to you i told you that there isnt any other vehicles requesting the same location, and that sometimes price can overcome location and that is probably what the otrher company was having a problem with. So we priced the move higher than what the other company had you posted for. However, that also didnt help much due to the fact that we didnt have enough request to come out of the location to make it worth while for a driver. So then i had requested to you that maybe setting a back up plan would be a good idea. Then you had called back with another address in NH which yes, i did tell you that it was also going to be a tough area due to the fact that NH has the same problem with the low amount of request coming from there and going to or close to the destination we had been given. Our goal here at Magic is to make our customers satisfied and i feel i have been trying my hardest to accomplish that, however it was a little hard due to the location we were working with. I did try my hardest to remain in contact with you, anytime i had a message i would contact you back if i noticed no one was able to get to your call. Also i do see that you said that you needed the car picked up on March 26th, which in our file that was the first available date you had provided us with, which i also clarfiy with you that there are no gauruntees in this type of industry! The only restriction we had on the order was that it was not to be delivered before April 2nd. I also did contact the drivers dispatch to let him know the change of address and their dispatch office stated that since it was a pick up the following day he will make sure he lets the driver know to contact the customer to get the update before arriving. So i do feel that i was trying my hardest to give you good service. If you have any other questions feel free to contact us. Take Care!