Company Response Review Report Review
Operators work well with customers

Julia Wong Submitted this review about Magic Carpet Auto Transport
Review made Live: 3/3/2010 12:26:00 AM
I had to ship my car from CA to KY cause I got a job in KY. I called Magic Carpet later than I should have because I was busy arranging other things for my move but John said he would do everything he could to make the move as easy and as smooth as possible. He found a carrier for me two days after I called, unfortunately, they were coming to pick up the car the day I left CA. But I gave keys to my friends and they transferred my car over to the carrier. John kept me posted on everything as it was happening, which was helpful since I couldn't be there myself to deal with things. After the car was dropped off, John did a de-brief with me, which I thought was very nice and it let me know the company cared.

John was very honest throughout the entire procedure, telling me exactly what was going to happen, how my car would be handled, and what I needed to do.They are very good with customer service; I got called back or emailed back every time I left a message for John.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Kentucky
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2003676
Quote or Order Cost:
$807

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 3/3/2010 9:50:00 AM
Julia- thank you for your thoughtful review of me and of your experience with Magic Carpet, it was heartfelt. If I can help you or others you know- please do not hesitate to contact me @ 303- 499- 9734 - John Mendez