Company Response Review Report Review
Order# 1301387 Crystal Warner

Evan Submitted this review about Magic Carpet Auto Transport
Review made Live: 2/5/2010 8:45:00 PM
I had dealt with a previous shipping company that was very hard to get a hold of, and dealing with Crystal was a great relief as I was followed up with promptly on all of my questions.

I was importing the car to Canada. I originally wanted the car to be shipped directly to the border, and my quote was $970 which was fine. However, if I were to stay with that destination I may not have my car to this day as there are hardly any trucks that take that route. I finally received word that a driver could take it to that destination IF I were to pay an extra $300US. Out of my budget. Crystal was nice enough to suggest knocking the price down a bit though, which was great.

I ended up having to get the car shipped to a bigger city. Spent about $200 more than I originally thought (car rental and extra gas), and more time out of my day.

Great service, the only thing I'd recommend is to be as honest as possible. I would deal with the company for the customer service, however, the cost of getting my car to my destination was higher than I was quoted, and that could be something that might swing my decision next time around.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1301387
Quote or Order Cost:
$970

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 2/9/2010 10:19:00 AM
Evan, a little disappointed in your review. The quote you received is what you paid. We just had to change delivery locations to make the transport happen. I did give you the option of going to the border, but all of the carrier wanted more money witch you opp out of. I do apologize for not being able to get your vehicle to the border. Also thank you for the kind word on my behalf. I hope you enjoy the GTI. Thanks again, -Crystal Warner-