Company Response Review Report Review
Great Job! Excellent Customer Service from Nicole

Chuck A. Submitted this review about Magic Carpet Auto Transport
Review made Live: 10/29/2009 6:35:00 PM
I needed my car transported cross-country - from Florida to Oregon - about 3,145 miles. I researched car carriers and decided on Magic Carpet because of their Number One/Five Star rating over the past two years. Their price was in the mid range - some carriers were cheaper and others were more expensive. In an e-mail, I was told Nicole had been assigned to me as my personal assistant.
I tried to arrange for a Friday or Saturday pickup but my car wasn't picked up until the following Tuesday. That timeframe was within the window Magic Carpet mentions on their site and since the car was being transported cross-country, I didn't think that was bad. Nicole communicated to me it was because my car was being transported so far and carriers to Oregon were, at that particular time, not that plentiful. Also, finding someone to come to Bend, Oregon (160 miles SE of Portland) for a door to door delivery was difficult.
I wanted my car ASAP and told Nicole if she could find someone to deliver it to Portland, Eugene, Salem, or anywhere along I-5 in Oregon, I would accept that. She found a carrier able to drop it off east of Portland, which was a shorter distance than having to drive to Portland. The carrier got my car there in seven days, which was on the early end of the scale of the seven to ten day transport time.
Nicole kept in touch with me via phone and e-mail so I knew what was happening in the transport process. I think she went above and beyond in arranging my transport.
I would use Magic Carpet again with hesitation.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Oregon
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
267765
Quote or Order Cost:
$1047

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 11/3/2009 7:34:00 PM
Thank you Chuck, I really appreciate your great review. I am so happy I got the chance to work with you and I hope to get the opportunity again in the future. ~Nicole~