Company Response Review Report Review
#270674

Joanne Beaudet Submitted this review about Magic Carpet Auto Transport
Review made Live: 9/4/2009 11:57:00 AM
I obtained a quote for $775.00; my issues were not with Magic Transport but with the carrier that actually shipped the vehicle. The carrier was SMT Inc. The first issue was that the driver for the carrier did a poor job of keeping us informed on the pickup and delivery. The driver would call and give us a time but never update us if he was running late or not coming. Stephanie at Magic Carpet was very helpful and offered to contact the driver with a three way call to find out why.

The second issue was that when the car was delivered the gas had been siphoned out of the tank and it arrived empty. The car was on the bottom of an open carrier when delivered.
I realize anyone could have siphoned the gas. Neither the carrier or the broker did anything about that. I would advise people shipping a vehicle to put a gas lock on or ship it almost empty.

I have shipped a car several times and can tell you that if transport is on an open carrier the exterior of the car will be dirty when it arrives; that is to be expected.

I think Magic Carpet did a great job of brokering the transport; I was not impressed with SMT Inc. and would not use them again.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
270674
Quote or Order Cost:
$775

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 9/4/2009 12:19:00 PM
Thank you for the great review Joanne. It was a pleasure working with you. I do aplogize that you and your son didnt have the greatest experience with the driver. I hope to hear from you again for another auto transport. Take Care. ~*Stephanie*~