Company Response Review Report Review
Lexus RX350

Jim Submitted this review about Magic Carpet Auto Transport
Review made Live: 7/9/2009 9:50:00 PM
After researching many companies, I decided to go with Magic Carpet because of their reputation. Crystal was able to find a carrier to commit to pick up on the exact day I needed. Although other companies had slightly better rates, Crystal went the extra step to ensure that my brand new RX350 would be picked up on the exact day while other companies would just give me about a week window. The carrier, Kris, was friendly and had a good sense of humor. On delivery day the only problem we encountered was that by the time we made it into town he had another dropoff scheduled and wanted to drop ours off late at night. I was very uncomfortable with taking delivery of a brand new vehicle in complete darkness that was just shipped across the country. We agreed to do it the next day but it didn't happen because he was getting a valve replaced on his truck and the mechanic wouldn't have the part until the next day. A little frustrating but luckily I was available the next day to take delivery. I would definitely use Magic Carpet again. Thanks again Crystal.
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
263590
Quote or Order Cost:
$1100

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 7/10/2009 9:37:00 AM
Jim, Thank you for your business and your trust. I am glad to hear everything went as planned. Thanks again, -Crystal Warner-