Company Response Review Report Review
1993 Mercedes 400 SEL Shipped From San Diego to Boston

Rick Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/27/2009 3:06:00 PM
This is why I would highly recommend you select Magic Carpet to move your car...

This was the first time I have ever shipped or even knew of anyone who had shipped a car across country. The book value on my 16 year old 1993 Mercedes 400 SEL isn't much but it's in pristine condition and only has 72K miles on it. I love that car and intend to take care of it and drive it for many, many more years.

So...to say I was concerned and apprehensive about who I entrusted this transport to is an understatement especially after the hours and hours of research and comparisons I did online and some of the horror stories I had read!

12 different companies responded to a request for a quote with varying prices and promises to do a great job. After evaluating them all I chose Magic Carpet for a few reasons:

1. They have the most positive reviews for the past two years on this website from lots and lots of people like me and they didn't reward, discount or pay anyone to get a good review.

2. They weren't the lowest bid or the highest.

3. I really liked the way Crystal spoke to me and explained this new and somewhat intimidating process of moving my car across country. She was polite, professional, friendly and knowledgeable and there was no aggressive sales tactics used to convince me to commit to using Magic Carpet. I was leaning towards Magic Carpet and Crystal confirmed for me that they were the right choice.

The broker she selected (LGT Associates) that day - Fri - called me the same day to let me know that Arnold, the driver, would pick my car up the next day - Sat and the car would actually leave CA on Mon.

Drivers (and people) don't get much better than Arnold. What an absolute and reassuring pleasure it was to meet and turn over my special car to Arnold for transport.

9 Days later I got from LGT saying Arnold was in the area and would call me tomorrow morning with my delivery time which he did. The car was in perfect shape and the few personal possessions he allowed me to "unofficially" ship in the trunk were fine.

I couldn't be more pleased with Crystal, Arnold, the price I paid, the time it took, the condition of my car and the overall Magic Carpet experience. I would recommend or hire them again without hesitation and I hope this helps someone else make-up their mind.

It sure was a pleasure doing business with everyone.

Sincerely,

Rick MacDonald
Shipment Details
Origin State:
California
Pickup:
Early
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Order Number 257182
Quote or Order Cost:
$1514

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 5/27/2009 3:18:00 PM
Rick, Thank You for the glowing review. I am very happy you were pleased with our/my service. We strive hard to take care of every single customer. Your review was very nice, it made me feel good to read it. Thank You so much, and enjoy. -Crystal-