Company Response Review Report Review
Over Priced and Late, Late, Late

Randy Krizmanich Submitted this review about Magic Carpet Auto Transport
Review made Live: 6/3/2013 9:23:00 PM
Pickup was 4 hours late and no one bothered to call. The price was $100 more than quoted beacause the truck was supposed to be nicer. What a joke. It was a trailer pulled by a pickup truck! The promised arrival time was missed by 24 hours. A cal to the carrier resulted in rude remarks to my wife. The broker tried to say it was a weight issue that caused the delay, however the driver explained he was rerouted to make another pickup and that made him late. Nobody ever called to let us know and we were just told sorry you had a bad experience. Get your quote in writing and pray for the best.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1001243
Quote or Order Cost:
$1200

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 6/4/2013 12:23:00 PM
Hi Randy, I'm sorry you were disappointed with the transport of your vehicle and I apologize for the inconvenience . We take all feed back we receive seriously for it lets us know where we can improve. Thank you, Casey and Lori