Company Response Review Report Review
5-STAR SERVICE – CALL KALEIGH JO MONTGOMERY - (800) 901-6452

Sue Harvey Submitted this review about Magic Carpet Auto Transport
Review made Live: 8/11/2012 5:23:00 PM
I am new to autotransport. I filled out an interest form on the internet and was deluged with emails and calls. It was so confusing. I used Transport Reviews.com and chose a 5 star company, Magic Carpet. I initially spoke with Kaleigh Jo Montgomery. She patiently and slowly explained how auto transport worked. She told me would be my point of contact throughout the process. That was a huge relief. She even told me I could text her 24/7 as she always replied to texts. She answered all of my questions and made sure I knew the transport company, Skyline Express. She told me about her experience with this shipper and gave me their contact information. I had a last minute wrinkle as the car was in a minor accident and needed repair. I pushed back the pick up date several times. Each time she said not to worry...it would be OK. When Skyline came to pick up the car, they conducted an extensive inspection. They noted any blemishes and took pictures of each part of the car. They also stressed that I inspect the car carefully when it arrives in New Jersey. That was a great relief that they took such care.
I have a friend in So Cal with a college student in Michigan. They were considering driving their car back to Michigan. I explained my experience and they decided to transport the car. I gave Kaliegh's name and contact information to my friend. You have another client for this top notch service. Kaleigh made the difference with knowledge, reassurance and responsiveness. Without question, I'll use your service for my other college student.
Thanks for Kaleigh!!!

Sue Harvey
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New Jersey
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
13584
Quote or Order Cost:
$1050

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 8/11/2012 8:02:00 PM
~***Please contact KALEIGH JO MONTGOMERY @ 800-901-6452, 360-834-2900 OR kaleigh@magiccarpetautotransport.com for your Complimentary Quote and for warm welcoming, honest service!!***~ - - - Thank you so much for this awesome review Sue!! You were always such a pleasure to work with and you always made me laugh! You definitely are a comedian at heart and I really appreciate that. I am so thankful that everything with this transport turned out okay. It was awful that the car was in a minor accident, but mostly, I'm glad that your daughter was okay!! After that, it seemed like everything panned out perfect!! I am always thrilled when a transport works out the way the customer and I planned; even in this case when there were bumps in the road, we still managed to work around them!! Thank you again Sue for your patience and kindness! I am excited to work with the friend you referred, and hopefully in the near future I'll get another change to work with you again! I wish you all the best! :]