Company Response Review Report Review
Poor driver communication

Adam Submitted this review about Magic Carpet Auto Transport
Review made Live: 8/6/2012 12:40:00 PM
I didn't have the best experience with shipping my vehicle. The truck driver (of Pride Auto Shipping), stated he'd show up Sunday afternoon. Then he called and said he wouldn't make it until 8pm on Sunday. Then at 9 pm called and said he was still miles away and wouldn't make it until Monday afternoon. To make a long story short, he finally showed up Monday night and demanded I drive my car to some random parking lot 5 miles away in order to load the car. So two days spent waiting around is quite aggravating.

To be fair, the Magic Carpet folks were very pleasant on the phone and willing to help as much as they could. I just wish they'd picked a better driver.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12999
Quote or Order Cost:
$1090

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 8/10/2012 11:40:00 AM
HOLLY 360-553-4232 or holly@magiccarpetautotransport.com....Adam, thank you for leaving some feedback, it means a lot. On behalf of the carrier, I apologize for the delay. We give estimated pick up dates but expect our drivers to communicate accordingly. It was my pleasure assisting you and I was happy to answer any and all of your questions. Thanks again!