Company Response Review Report Review
Excellent customer service!!

Emi M Submitted this review about Magic Carpet Auto Transport
Review made Live: 1/16/2012 11:47:00 PM
The pick up began with frustration since no carrier was available to transport my vehicle for the route. The customer service associate kept me posted on carrier availability until she found one. I am not familiar with the process of vehicle transport, but she was very patient with me and very helpful. I must say their customer service was 5 stars! The same representative always contacted me, and even when I called in, the others always was able to get hold of her and I was able to speak with her right away. Thanks to her, this experience was super pleasant!
Shipment Details
Origin State:
South Carolina
Pickup:
Late
Destination State:
Oregon
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1629087
Quote or Order Cost:
$1530

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 1/17/2012 5:30:00 PM
Hi Emiko, Yes, it certainly was difficult finding a carrier to pick up from South Carolina, but we kept at it until finally we were successful. Fortunately, the trip back with your other vehicle was much quicker in finding a carrier. I have really enjoyed having you as a customer and I especially want to thank you for your patience and also the repeat business. sue@magiccarpetautotransport.com 360-834-2900