Company Response Review Report Review
Excellent customer service

Elise Submitted this review about Magic Carpet Auto Transport
Review made Live: 8/20/2011 9:05:00 PM
Worked with me on dates- especially when I needed the car within a certain window, as I would not be in California until a certain day. Explained the trucking process to me, and the payment system. Kept in constant contact, driver was polite and explained the process each step of the way. Driver even helped me find somewhere to store the car for a day until I arrived in California. Driver also agreed to meet me in my town, which is very out of they way and secluded. Don was excellent in explaining why I had not received a carrier yet, and worked hard to find me one. He checked in weekly, and made sure I was filled in on each step of the process. He did well finding me a carrier who would drive in the perimeters I gave. I was given a reasonable quote, and good reasons why the quote went up slightly (peak shipping season and having to store the car). The driver made an effort to meet me somewhere that was convenient for me, especially as I had no way of transportation to get to him. Met me right outside my new residence. Excellent service all around.
Shipment Details
Origin State:
Vermont
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
360-975-3346
Quote or Order Cost:
$1500

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 8/21/2011 5:59:00 PM
Don@magiccarpetautotransport.com / Direct 360-975-3346 Thank you Elise, it was a pleassure working with you. Your transport was not uncommon in that it was close to your ready date before we found a carrier, while this make many people nervous, you were very understanding and had the correct expectations, a benefit of my time in completely explaining the process to you and your Dad, Dennis. Thank you too Dennis! Don@magic