Thank you for your review. Your vehicle was shipped in the middle of winter across Canada by open trailer transport. Your vehicle getting dirty from the road spray is unavoidable and is no different then if you drove the vehicle yourself the 4,800 kms from Winnipeg to St. Johns. We have this information posted on our site and give all our customers the option to ship by the enclosed trailer if you don’t want your vehicle to get dirty. As for the damage you are claiming, you understood and acknowledged on the shipping contract that these things are not covered during shipping. Also some of the damage your claiming we caused was clearly existing as we have pictures of your vehicle that you sent to us from drop off. The hole in the plastic in the underside of your vehicle is small and could have been caused by road debris for the 4 ½ years it was driven on the roads. The hole is also nowhere near where a chain could be hooked up to hold down your vehicle. You also claimed that your rim was scratched during transport. In one of the pre shipping photos you sent to us, you can clearly see the scratch was already there. We can’t inspect the mechanical workings of vehicles prior to shipping, and we can’t inspect the underside of vehicles. Your vehicle was only driven a few hundred feet during the entire shipment process while it was being loaded and unloaded at the terminals in Winnipeg, Toronto and Halifax, arrived to its destination well within the standard transit time, and had no new exterior damage on delivery. Claiming that we damaged it without any evidence is absurd. Regards,